Terms of Service

Laloke is a product and trade name operated by Osalution LLC. These Terms govern your use of Laloke and form an agreement between you and Osalution LLC when you create an account or accept them through the service.

You must have legal capacity to enter this agreement and provide accurate account information. Keep your password, authenticator codes, and sessions secure; promptly contact support if you believe your account has been compromised. You are responsible for activity performed through your account unless prohibited by applicable law.

Customers use Laloke to discover and book fitness locations and equipment. Hosts supply and operate the listed spaces, equipment, schedules, and related services. A user may have only the capabilities made available for the role assigned to the account.

Laloke provides a marketplace and booking platform. Hosts—not Laloke—own, lease, manage, or otherwise control the third-party locations and equipment they list. Laloke is not a personal trainer, medical provider, or the employer or operator of every Host or facility.

Hosts are responsible for accurate listing details, lawful authority to offer a location, equipment condition, availability, capacity, access instructions, and safe operation of their facilities. Approval or publication of a listing is a marketplace review step and is not a certification, inspection guarantee, or insurance representation by Laloke.

A booking is not confirmed until the service and payment flow report it as confirmed. By beginning Checkout, a Customer authorizes the stated charge for the selected booking. Availability, prices, session times, and totals are verified by Laloke’s servers; browser displays are not independent authorization to book or set a price.

The Customer pays the Host-listed subtotal, a Laloke service fee equal to 10% of that subtotal, and a fixed $2.50 booking fee. Amounts are shown before payment. The service fee and booking fee are non-refundable when a Customer cancels under the Customer cancellation policy described below.

Laloke deducts a 10% marketplace commission from the booking subtotal the Host actually earns. For a normally completed booking, the Host’s net earnings are the Host-listed subtotal less that commission. Customer service and booking fees are separate Customer charges and are not Host earnings.

If a Host causes a paid booking to be cancelled, the Customer receives 100% of the amount paid, including Customer fees, and the Host earns no booking revenue. The Host is responsible for reimbursing Laloke only for the actual non-refundable payment-processing cost attributable to that payment. This amount can vary by provider transaction and is cost recovery—not an extra commission or cancellation penalty.

Stripe provides payment processing and Host connected-account onboarding. Card entry occurs on Stripe-hosted pages. Stripe’s services and terms may apply separately. Laloke may store provider object identifiers, payment status, and reconciled amounts needed to complete, refund, and support transactions, but does not intentionally receive or store card PAN or CVC.

Fitness activity and use of facilities or equipment involve risks, including injury, illness, property loss, and risks arising from other users or facility conditions. No online listing can establish that a workout, location, or item is appropriate or safe for every person. Follow posted rules, Host instructions, and reasonable safety practices.

You are responsible for selecting activity appropriate to your health, ability, and experience. Seek qualified medical or fitness advice when appropriate and stop activity if you experience concerning symptoms. Laloke does not diagnose conditions or prescribe exercise.

Do not misuse the service; evade security, payment, booking, capacity, or access controls; submit deceptive listings or content; harass others; infringe rights; upload malicious material; scrape or disrupt the platform; impersonate another person; or use Laloke for unlawful activity.

Laloke may restrict, suspend, or terminate access, unlist content, or cancel availability when reasonably necessary to enforce these Terms, protect users or the platform, respond to legal obligations, investigate misuse, or manage safety and payment risk. Booking and refund obligations that arose before restriction remain subject to their applicable terms.

You retain rights you hold in ratings, messages, listing descriptions, and media you submit. You grant Osalution LLC a non-exclusive license to host, reproduce, format, and display that content as needed to operate and promote the Laloke service. You must have permission to submit it. Laloke may moderate or remove content that violates these Terms or creates legal, safety, or integrity risk.

Marketplace messaging is for legitimate booking and facility communication. Do not use it for harassment, spam, unlawful content, or attempts to evade platform safeguards. Messages may be reported, reviewed by authorized operators, or retained as described in the Privacy Policy.

Laloke’s software, branding, interface, and original platform content are owned by Osalution LLC or its licensors. These Terms give you a limited, revocable right to use the service for its intended marketplace purposes; they do not transfer ownership of those materials.

Laloke may change, maintain, or discontinue features and may experience interruptions. We do not promise that every location, time, feature, or provider integration will always be available. Material Terms changes will use a new published version and require acceptance where appropriate.

To the extent permitted by law, Laloke is provided on an “as available” basis. Osalution LLC does not warrant the conduct of every user, the accuracy of every Host statement, uninterrupted operation, or that a particular facility or workout will meet your needs. Rights and warranties that cannot lawfully be excluded remain unaffected.

To the extent permitted by law, Osalution LLC is not responsible for indirect, incidental, special, exemplary, or consequential loss arising from use of the platform or third-party facilities. Any limitation applies only as far as applicable law allows and does not exclude liability that cannot legally be limited.

If your unlawful conduct, material breach of these Terms, or content you lacked authority to submit causes a third-party claim against Osalution LLC, you agree—where permitted by law—to be responsible for the resulting reasonable losses and costs to the extent caused by your conduct. This does not shift responsibility for Osalution LLC’s own unlawful conduct.

We may revise these Terms as the service or legal requirements change. The current version and effective date appear above. When acceptance of a new version is required, signed-in users must review and affirmatively accept it before resuming normal authenticated marketplace activity. Prior acceptance records are retained as versioned history.

Questions about these Terms or Laloke support can be sent to support@osalution.com. No arbitration forum, governing-law venue, jury waiver, or class-action waiver is established in this launch version; those policy choices require external legal review.