Terms of Service

Laloke is a product and trade name operated by Osalution LLC. These Terms govern your use of Laloke and form an agreement between you and Osalution LLC when you create an account or accept them through the service.

You must have legal capacity to enter this agreement and provide accurate account information. You must be 18 years of age or older to use Laloke, create an account, book a session, or list as a Host. Keep your password, authenticator codes, and sessions secure; promptly contact support if you believe your account has been compromised. You are responsible for activity performed through your account unless prohibited by applicable law.

Customers use Laloke to discover and book fitness locations and equipment. Hosts supply and operate the listed spaces, equipment, schedules, and related services. A user may have only the capabilities made available for the role assigned to the account.

Laloke provides a marketplace and booking platform. Hosts—not Laloke—own, lease, manage, or otherwise control the third-party locations and equipment they list. Laloke is not a personal trainer, medical provider, or the employer or operator of any Host or facility.

Hosts are responsible for accurate listing details, lawful authority to offer a location, equipment condition, availability, capacity, access instructions, and safe operation of their facilities. Approval or publication of a listing is a marketplace review step and is not a certification, inspection guarantee, or insurance representation by Laloke.

Each Host represents and agrees, for every listing, that the Host has lawful authority and any required permission to offer the location and equipment for booked sessions, that the listing information is accurate and current, that the premises meet applicable safety and building requirements, that equipment is in sound condition and maintained on a reasonable schedule, that the Host follows the laws, permits, and rules that apply to the space, that the Host reports material incidents to Laloke without undue delay, that the Host cooperates with Laloke and its insurers on any claim, and that the Host provides records, photographs, maintenance logs, or other evidence when Laloke reasonably requests them. A Host that cannot meet these promises may not keep a listing active.

Hosts are responsible for determining what insurance, if any, is required or appropriate for their listing and activities. Laloke recommends that Hosts review their existing insurance and any exclusions that may apply to paid hosting activity. Hosts must obtain and maintain coverage required by applicable law, contract, or a specific Laloke requirement. Laloke may require evidence of insurance, specified coverage, or additional documentation for particular listings, activities, jurisdictions, or risk circumstances as a condition of activation or continued listing. Laloke may require that Osalution LLC and Laloke be named as additional insureds where the listing and risk warrant it, and any such status takes effect only when the Host’s policy and endorsement grant it. Laloke does not currently provide Host insurance or represent that any Host is insured. Approval of a listing is not a statement about a Host’s coverage.

Private homes and other residential spaces receive a separate review tier. A residential Host must show authority from any owner or landlord, compliance with local occupancy and short-term-use limits, and working access control. Laloke may request supporting documentation or require insurance evidence under Section 7 where warranted. Laloke may decline or remove a residential listing that does not meet these conditions.

A Host may post rules for its site and may require a location waiver that applies to the Host’s own premises and services. Host rules and any location waiver apply only to that Host’s location and do not change these Terms or the agreement between you and Osalution LLC. Where a Host document conflicts with these Terms on a platform matter such as fees, cancellations, or your relationship with Laloke, these Terms control.

A booking is not confirmed until the service and payment flow report it as confirmed. By beginning Checkout, a Customer authorizes the stated charge for the selected booking. Availability, prices, session times, and totals are verified by Laloke’s servers; browser displays are not independent authorization to book or set a price.

The Customer pays the Host-listed subtotal, a Laloke service fee equal to 10% of that subtotal, and a fixed $2.50 booking fee. Laloke may show the service fee and booking fee together as a single Laloke fee at checkout. The Customer also pays any sales, use, admissions, amusement, or other tax that applies to the booking where Laloke is required to collect it. The subtotal, the Laloke fee, any applicable taxes, and the total are shown before payment. The service fee and booking fee are non-refundable when a Customer cancels under the Customer cancellation policy described below.

Laloke deducts a 20% marketplace commission from the booking subtotal the Host actually earns. For a normally completed booking, the Host’s net earnings are the Host-listed subtotal less that commission. Customer service and booking fees are separate Customer charges and are not Host earnings.

For a Customer cancellation more than 24 hours before the session starts, the Customer receives 100% of the booking subtotal; the service fee and booking fee remain non-refundable, and the Host earns zero.

For a Customer cancellation 24 hours or less before the session starts, the Customer receives 80% of the booking subtotal; the service fee and booking fee remain non-refundable. The Host’s gross entitlement is the remaining 20% of the subtotal, and the 20% Host commission applies only to that Host-earned amount.

Self-service cancellation is not available after the session begins. Any support or administrative resolution follows the recorded effective initiator and applicable booking policy.

If a Host causes a paid booking to be cancelled, the Customer receives 100% of the amount paid, including Customer fees, and the Host earns no booking revenue. The Host is responsible for reimbursing Laloke only for the actual non-refundable payment-processing cost attributable to that payment. This amount can vary by provider transaction and is cost recovery—not an extra commission or cancellation penalty.

Stripe provides payment processing and Host connected-account onboarding. Card entry occurs on Stripe-hosted pages. Stripe’s services and terms may apply separately. Laloke may store provider object identifiers, payment status, and reconciled amounts needed to complete, refund, and support transactions, but does not intentionally receive or store card PAN or CVC.

Host payouts are processed through Stripe Connect. To receive payouts, a Host completes Stripe connected-account onboarding and accepts Stripe’s connected-account terms, which apply in addition to these Terms. Stripe holds the payout and banking relationship with the Host.

Each party is responsible for its own taxes. Customers pay any taxes that apply to a booking where Laloke is required to collect them, as described in the Customer fees section. Hosts are responsible for reporting and paying taxes on the amounts they earn. Laloke, Osalution LLC, or the payment provider may collect tax information from Hosts, such as a Form W-9 or Form W-8, and may issue or file tax reporting forms, such as a Form 1099-K, where the law requires. Stripe may prepare or file these forms through the connected-account setup. Laloke does not give tax advice, and a Host should consult its own tax adviser.

Fitness activity and use of facilities or equipment involve risks, including injury, illness, property loss, and risks arising from other users or facility conditions. No online listing can establish that a workout, location, or item is appropriate or safe for every person. Follow posted rules, Host instructions, and reasonable safety practices.

You are responsible for selecting activity appropriate to your health, ability, and experience. Seek qualified medical or fitness advice when appropriate and stop activity if you experience concerning symptoms. Laloke does not diagnose conditions or prescribe exercise.

Exercise and the use of fitness spaces and equipment carry inherent risks, including strain, injury, illness, and aggravation of an existing condition. You choose your own activity, location, and equipment, and you accept the ordinary risks that come with that choice. To the extent the law allows, you release Osalution LLC from claims for injury or loss that result from those inherent risks. This release does not apply to gross negligence, reckless or intentional conduct, unlawful acts, or any liability that the law does not allow a party to release. This release does not move a Host’s responsibility for unsafe premises or poorly maintained equipment onto you. You accept this section separately when you book, and a booking is not complete until you do.

Safety Alert is an optional notification and record feature tied to a booked session. It uses the facility location associated with your booking. It does not track your device’s current location. It does not contact emergency services, does not provide professional emergency monitoring, and does not promise that any notification will be delivered or that any person will respond. Treat Safety Alert as a record and notification tool, and call 911 or local emergency services directly in an emergency.

Do not misuse the service; evade security, payment, booking, capacity, or access controls; submit deceptive listings or content; harass others; infringe rights; upload malicious material; scrape or disrupt the platform; impersonate another person; or use Laloke for unlawful activity.

Laloke may restrict, suspend, or terminate access, unlist content, or cancel availability when reasonably necessary to enforce these Terms, protect users or the platform, respond to legal obligations, investigate misuse, or manage safety and payment risk. Booking and refund obligations that arose before restriction remain subject to their applicable terms.

You retain rights you hold in ratings, messages, listing descriptions, and media you submit. You grant Osalution LLC a non-exclusive license to host, reproduce, format, and display that content as needed to operate and promote the Laloke service. You must have permission to submit it. Laloke may moderate or remove content that violates these Terms or creates legal, safety, or integrity risk.

Marketplace messaging is for legitimate booking and facility communication. Do not use it for harassment, spam, unlawful content, or attempts to evade platform safeguards. Messages may be reported, reviewed by authorized operators, or retained as described in the Privacy Policy.

Laloke’s software, branding, interface, and original platform content are owned by Osalution LLC or its licensors. These Terms give you a limited, revocable right to use the service for its intended marketplace purposes; they do not transfer ownership of those materials.

Laloke may change, maintain, or discontinue features and may experience interruptions. We do not promise that every location, time, feature, or provider integration will always be available. Material Terms changes will use a new published version and require acceptance where appropriate.

To the extent permitted by law, Laloke is provided on an “as is” and “as available” basis. Osalution LLC does not warrant the conduct of every user, the accuracy of every Host statement, uninterrupted operation, or that a particular facility or workout will meet your needs.

Rights and warranties that cannot lawfully be excluded remain unaffected.

To the extent permitted by law, Osalution LLC is not responsible for indirect, incidental, special, exemplary, or consequential loss arising from use of the platform or third-party facilities. Any limitation applies only as far as applicable law allows and does not exclude liability that cannot legally be limited.

To the extent the law allows, the total liability of Osalution LLC to you for any claim connected to a booking is limited to the amount of Laloke fees you paid for the booking that gave rise to the claim. This limit does not apply to liability that the law does not allow to be capped.

If your unlawful conduct, material breach of these Terms, or content you lacked authority to submit causes a third-party claim against Osalution LLC, you agree—where permitted by law—to be responsible for the resulting reasonable losses and costs to the extent caused by your conduct. This does not shift responsibility for Osalution LLC’s own unlawful conduct.

We may revise these Terms as the service or legal requirements change. The current version and effective date appear above. When acceptance of a new version is required, signed-in users must review and affirmatively accept it before resuming normal authenticated marketplace activity. Prior acceptance records are retained as versioned history.

You accept these Terms by an affirmative action that Laloke records, such as checking an unchecked acceptance box next to a link to the current version. Laloke stores the version you accepted, your account identifier, and the date and time, and can produce a copy of the agreement you accepted. You agree that electronic records and acceptances satisfy any requirement that the agreement be in writing or signed.

If a dispute arises between you and Osalution LLC, the parties first try to resolve it through good-faith mediation. Either party may start mediation by written notice, and mediation runs for no more than 30 calendar days from that notice unless both parties agree in writing to extend it. If mediation does not resolve the dispute within that period, either party may submit the dispute to binding arbitration administered by the American Arbitration Association under its applicable rules, and a court with jurisdiction may enter judgment on the award. To the extent the law allows, you and Osalution LLC each agree to bring claims only in an individual capacity and not as a plaintiff or class member in a class, collective, or representative action. If the class-action waiver is held unenforceable for a claim, that claim proceeds in court while the rest of this section continues to apply to all other claims.

Questions about these Terms or Laloke support can be sent to support@laloke.app.